Welcome to the FAQ page of iDEAL in3, your reliable partner for secure and easy payments in three instalments, without interest or hidden fees. Whether you are hearing about iDEAL in3 for the first time or are already familiar with our service, we understand that you may have questions about how it works, the benefits, and how you can use it for your online purchases. Here, you will find answers to some of the most frequently asked questions.

iDEAL in3 for consumers

What is iDEAL in3?

in3 is going to cooperate with iDEAL. This means you can now pay for your orders in three equal parts, without interest, with our new payment method iDEAL in3. iDEAL in3 is a separate payment method in a web shop's checkout.  

The availability of iDEAL in3 is limited for now and is expected to become available at many online stores later this year. At some web shops, you will still be able to pay with in3 instead of iDEAL in3.

How does iDEAL in3 work?

With iDEAL in3, you pay for your order in three equal instalments at 0% interest.  

At checkout, choose iDEAL in3 in the checkout. A check takes place within a split second. After approval, you immediately pay the first part, which is equal to one third of the purchase amount, via iDEAL. You will then receive a reminder from us to make the second payment within 30 days and to pay the last part within 60 days. And all this at no extra cost!

What are the payment terms at iDEAL in3?

The payment terms of iDEAL in3 can be found here

What happens if I pay late?

If you fail to make the second instalment payment on time, your account will be suspended and you won’t be able to place any new orders until you have settled the payment. 

If you fail to pay the third instalment (as well as the second), your file will be transferred to our collection partner, ACCS, two weeks after the 'Notice of Default' email is sent. For this, legal collection fees may be charged at 15% of the outstanding amount with a minimum of €40.

Does iDEAL in3 process personal data?

Yes, to offer our service, we need your personal data. We tell you more about this in our privacy statement.

Why do I get the message that I cannot pay with iDEAL in3?

Prior to payment, in3 does a data check. There may be various reasons why the payment fails. We will be happy to explain this to you over the phone or by e-mail.

Can I make payment arrangements or get a deferral for a payment to iDEAL in3?

No, unfortunately this is not possible. You must pay the amount before the due date(s).

What does spread payment with iDEAL in3 mean?

iDEAL in3 is the only spread payment method without interest or loan and BKR registration. You pay in three instalments within 60 days. You pay the first instalment directly via iDEAL. You pay the second instalment within 30 days and the third instalment again 30 days later.

Couldn't find the answer you were looking for? Contact our customer support.

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iDEAL in3 for merchants

I am waiting for payment from iDEAL in3, when can I expect it?

We will refund the amount you paid, after confirmation of return/cancellation by the webshop, within 5 working days to the account number known to us.

What does spread payment with iDEAL in3 mean?

iDEAL in3 is the only spread payment method without interest or loan and BKR registration. You pay in three instalments within 60 days. You pay the first instalment directly via iDEAL. You pay the second instalment within 30 days and the third instalment again 30 days later.

What are the payment terms at iDEAL in3?

The payment terms of iDEAL in3 can be found here

Couldn't find the answer to your question? Contact our merchant support department.

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