What types of iDEAL fraud exist?
We distinguish three main categories of iDEAL fraud:

• Scams in which you, as an iDEAL user, approve the payments yourself, such as (bank) helpdesk fraud and request-for-help scams.
• Fraud involving rogue or fake webshops.
• Fraud in which a criminal gains access to your online banking environment through a phishing email or malware and approves payments via your account.

Preventing fraud
iDEAL works together with banks, payment institutions and law enforcement agencies to help prevent fraud. By taking the following precautions, you can also make a difference:
· Carefully check where you share your personal or payment details.
· Protect the devices you use for iDEAL payments against viruses.
· Stay informed about the latest scams via websites such as voorkomfraude.nl.
· Always verify the payment details before approving an iDEAL payment. Does the name of the person or company you are paying match your expectations? If not, do not proceed with the payment.
· Report suspicious emails and text messages to the company whose name has been misused in the message.

If you want to purchase from a webshop, check the Dutch police overview of known fraudulent sellers and the Police “Check the (re)seller” page.

Three practical tips to avoid QR code scams:

• Use only the built-in QR code scanner in your bank’s app.
• Scan only QR codes from trusted sources.
• After scanning, check which URL the QR code directs you to.

You can find the most up-to-date information on preventing fraud on your bank’s website. In addition, the following websites also provide useful information: veiligbankieren.nl, voorkomfraude.nl and fraudehelpdesk.nl.

Have you become a victim of fraud? Please report it to your bank as quickly as possible.