FREQUENTLY ASKED QUESTIONS
| What is a Payment Service Provider (PSP)? We distinguish two types of PSPs: 1. A Collecting PSP (CPSP). This is a service provider managing the checkout system for your online store. Furthermore a CPSP is an Institution whose business is to provide professional services connected with the settlement of iDEAL payments made to a merchant, on its own account and at its own risk, thereby performing the role of intermediary between a merchant and the CPSPs’ bank (when in possession of the appropriate certificate). A CPSP is only permitted to offer iDEAL payment transaction services to merchants if it is certified by Currence and has concluded an ‘iDEAL Product Usage Contract’ with an Acquiring Bank licensed by Currence.You will find a list of certified Acquiring Banks and CPSPs on the Currence website. 2. A Distributing PSP (DPSP; also called a technical PSP). This is a service provider managing the checkout system for your online store, but a DPSP does not provide professional services connected with the settlement of iDEAL payments made to a merchant. The merchant would in this case enter into an iDEAL agreement with an Acquiring Bank. |  |
| Will other banks also be offering iDEAL? And, if so, when? There is certainly interest in iDEAL on the part of other banks, and talks are ongoing with various banks. | |
| Is iDEAL only intended for use in the Netherlands or can it also be used in other countries? With the introduction of the European transfer (SEPA) Credit Transfer it is possible to make iDEAL payments to and from European payment accounts (in €). Please read more about version 3.3.1 on our website. In order to offer iDEAL on your website you will need a contract with a bank or a collecting Payment Service Provider (CPSP). You will find a list of certified Acquiring Banks and CPSPs on the Currence website. | |
| Is iDEAL absolutely secure? iDEAL is based on online banking and uses the same security techniques. This means that iDEAL is as secure as online banking. | |
| Is iDEAL supported by all web browsers? iDEAL is supported by all browsers which are also supported by online banking. That obviously includes the popular browsers such as Internet Explorer and Firefox. | |
| Can consumers pay with iDEAL on a mobile phone or a tablet? Some banks have developed special versions of iDEAL to enable payments from a mobile device. This can for instance be a mobile phone with an Internet connection (a smartphone) or a tablet (such as the iPad). Please read our explanation on mobile payments via iDEAL for consumers. | |
| Where can I make enquiries about a specific iDEAL payment? Most providers of iDEAL offer the facility of logging in to their site to check or obtain the status of specific payments. Ofte these online environments also offer the ability to sent in a question to a specialised helpdesk. | |
| How do I promote iDEAL at my online checkout? You can offer your customers a discount (or extra saving) if they pay using iDEAL. Click here for more information. | |
| Is there any iDEAL promotional material available? Yes, we have banners available. Click here to download the iDEAL banners. | |