FREQUENTLY ASKED QUESTIONS
| What is a Payment Service Provider? This is a service provider managing the checkout system for your online store. |  |
| Will other banks also be offering iDEAL? And, if so, when? There is certainly interest in iDEAL on the part of other banks, and talks are ongoing with various banks. | |
| Is iDEAL only intended for use in the Netherlands or can it also be used in other countries? At present, it is only possible to make payments using iDEAL between current accounts with Dutch banks, in other words, only if both you and your customer have a Dutch current account. It is, however, possible that iDEAL may be used for international payments in the future. | |
| Is iDEAL absolutely secure? iDEAL is based on online banking and uses the same security techniques. This means that iDEAL is as secure as online banking. | |
| Is iDEAL supported by all web browsers? iDEAL is supported by all browsers which are also supported by online banking. That obviously includes the popular browsers such as Internet Explorer and Firefox. | |
| Where can I make enquiries about a specific iDEAL payment? Most providers of iDEAL offer the facility of logging in to their site to check or obtain the status of specific payments. Ofte these online environments also offer the ability to sent in a question to a specialised helpdesk. | |
| How do I change the details of my online store as listed on this website? Any changes should be communicated to your bank through your usual contact. They will then be uploaded to the website. | |
| How do I promote iDEAL at my online checkout? You can offer your customers a discount (or extra saving) if they pay using iDEAL. Click here for more information. | |
| Is there any iDEAL promotional material available? Yes, we have banners available. Click here to download the iDEAL banners. | |